FAQ / Billing

Use of One Connections LLC AI Receptionist is billed $240 USD + Tax on a monthly bases on the date of purchase reoccurring until cancellation. Each AI Receptionist Seat comes with 250 minutes of talk time each month; .15 Cents USD thereafter & .15 Cents for each text sent by your receptionist; any overage minutes & text charges will be billed separately by the 15th of each month of active subscription.

We would hate to see you go! However, we understand sometimes it’s just not a good fit. You can feel free to cancel your subscription at anytime with no hidden fees or contracts. Please submit your cancellation request in writing to oneconnectionsllc@outlook.com or call (726) 300-4367 for assistance.

Please refer to our refund page for more information. We do not currently offer any refunds at this time, however, refunds will be reviewed on a case by case bases by submitting in writing to oneconnectionsllc@outlook.com. We strive to provide the best experience possible and you may cancel at any time.

Getting set up is fast and easy! You can register your AI Receptionist seat in as little as 10 minutes!

TERMS AND CONDITIONS OF One Connections LLC

Effective date: 7/13/24

1. Introduction

These Terms and Conditions (the “Terms”) constitute a legally binding agreement made

between you, whether personally or on behalf of an entity (“you”) and One Connections LLC

(“Company”, “we”, “us”, or “our”), concerning your access to and use of the

www.oneconnectionsllc.com website as well as any other media form, media channel, mobile

website or mobile application related, linked, or otherwise connected thereto (collectively, the

“Service”). You agree that by accessing the Service, you have read, understood, and agreed

to be bound by all of these Terms and Conditions. If you do not agree with all of these Terms

and Conditions, then you are expressly prohibited from using the Service and you must

discontinue use immediately.

We reserve the right, in our sole discretion, to make changes or modifications to these Terms

and Conditions at any time and for any reason. We will alert you about any changes by

updating the “Last updated” date of these Terms and Conditions and you waive any right to

receive specific notice of each such change.

Please ensure that you check the applicable Terms every time you use our Service so that

you understand which Terms apply. You will be subject to, and will be deemed to have been

made aware of and to have accepted, the changes in any revised Terms and Conditions by

your continued use of the Service after the date such revised Terms are posted.

2. Definition of Key Terms

For the purposes of these Terms and Conditions, the following definitions shall apply:

● “User”: Refers to any individual or entity who accesses or uses our Service.

● “Account”: The registered user account that is required to access and use certain

aspects of the Service.

● “Content”: Any text, graphics, images, audio, video, software, data compilations and

any other form of information capable of being stored in a computer that appears on

or forms part of the Service.

● “Subscription”: The fee-based arrangement for accessing our Service, which is

subject to recurring charges as set forth in these Terms.

● “Confidential Information”: Information that is proprietary or confidential and is either

clearly labeled as such or identified as Confidential Information.

3. User Eligibility

The Service is intended only for access and use by individuals at least eighteen (18) years of

age. By accessing or using any part of the Service, you warrant and represent that you are

at least eighteen (18) years of age and with the full authority, right, and capacity to enter into

this agreement and abide by all of the terms and conditions of these Terms. If you are not at

least eighteen (18) years old, you are prohibited from both the access and usage of the

Service.

4. Description of Services

One Connections LLC offers a comprehensive AI-powered phone receptionist service designed

to meet the needs of all business owners. Our Service includes, but is not limited to, the

following features:

● Automated phone answering available 24/7, ensuring that business owners never

miss a call.

● Advanced AI technology capable of engaging in human-like conversations, providing

callers with a seamless interaction experience.

● Customizable functionalities including appointment scheduling, query responses, and

call forwarding.

● Text messaging capabilities during calls for enhanced communication.

● Programmable call handling, allowing businesses to tailor the AI receptionist’s

responses and actions according to specific business needs.

● Multilingual support, enabling businesses to cater to a diverse client base.

● A comprehensive administrative dashboard offering detailed call logs and analytics

for business optimization.

It is important to note that the scope of our Service may evolve over time and additional

functionalities or features may be introduced in accordance with emerging business needs

and technological advancements.

5. Account Registration and Management

To gain full access to the Service, Users are required to create an Account, which involves

providing accurate and complete registration information and updating such information as

necessary to maintain its accuracy. The User is responsible for maintaining the

confidentiality of their Account and password and for restricting access to their computer or

device, and they agree to accept responsibility for all activities that occur under their

Account. We reserve the right to refuse service, terminate accounts, remove or edit content,

or cancel orders at our sole discretion.

6. Subscription Terms

● Access to the Service is provided on a subscription basis. The current Subscription

fee is $240 per month plus applicable tax based on your jurisdiction, subject to change at our discretion. Subscriptions are billed in advance on a monthly basis and will automatically renew each month on the    date of the original subscription until canceled by the User in accordance with our

cancellation policy outlined in Section 8. The Subscription fee may be subject to tax,

which will be charged in addition to the Subscription fee.

● We may offer multiple Subscription plans, including special promotional plans or

Subscriptions with differing conditions and limitations. Any materially different terms

from those described in these Terms will be disclosed at your sign-up or in other

communications made available to you.

● In the event of multiple failed payment attempts due to declined credit card

transactions, we reserve the right to automatically cancel your Subscription and

terminate your Account. Users will be notified prior to any such cancellation and

provided with an opportunity to update their payment information to avoid service

interruption.

7. Usage Fees and Billing Policy

In addition to the Subscription fee, Users will incur additional usage-based fees. These fees

include:

● 15 cents per text message sent during the course of an interaction facilitated by our

Service.

● 15 cents per minute for engagement with the AI receptionist in a call.

● A reduced rate of 3 cents per minute for calls that are transferred to another

department or external number as facilitated by the AI receptionist.

These usage fees will be calculated on a monthly basis and billed in conjunction with the

Subscription fee. Billing will occur on the 15th of each month, although we reserve the right

to change this date at our sole discretion. All fees are non-refundable except as required by

law or as explicitly set forth herein. We reserve the right to change the usage fees at any

time, subject to providing Users with prior notice of such changes. In the event of late

payment, we may suspend or terminate your access to the Service.

8. Free Trial and Cancellation Policy

From time to time, we may offer a free trial period for our Service, the specifics of which will

be provided at the initiation of the offer. If you choose to continue using the Service after the

trial period, your Subscription will automatically commence, and your provided payment

method will be charged. You will still be responsible for usage fees, as defined in section

seven, despite being on a free trial. You have the option to cancel your Subscription at any

time. Cancellation requests must be made through your Account settings or by contacting

our customer service team. Following cancellation, your access to the Service will persist

until the end of the current billing period.

9. Fees and Taxes

You agree to pay the fees for using our Services as outlined in your subscription plan or

order form.

In addition to the fees, you are responsible for paying all applicable taxes related to your use

of our Services, excluding taxes based on One Connections LLC income.

10. Feedback

Any feedback, comments, or suggestions you may provide regarding the Services is entirely

voluntary and we will be free to use such feedback as we see fit and without any obligation

to you. By providing feedback, you grant us a non-exclusive, worldwide, royalty-free,

perpetual, and irrevocable license to use your feedback in any manner related to our

Services.

11. Refund Policy

Our Service is offered on a digital, subscription-based model. As such, refunds are generally

not provided. Exceptions may be made at our discretion, subject to specific circumstances.

Should you believe you are entitled to a refund, please submit a request in writing to our

customer support within the specified timeframe. Your eligibility for a refund will be assessed

based on various factors, including but not limited to service usage, compliance with our

Terms, and the nature of the issue prompting the refund request.

12. Restrictions on Use

You agree not to, and not to permit others to:

● Reverse engineer, decompile, or otherwise attempt to derive the source code or

underlying algorithms of our Services.

● Modify, translate, adapt, or create derivative works from our Services.

● Distribute, transmit, pledge, or otherwise transfer rights to the Services.

● Use the Services for the benefit of third parties or provide third-party access to our

Services.

● Remove or alter proprietary notices on our Services.

● Use the Services to develop competitive products or services.

● Interfere with the Services’ operation or bypass access restrictions.

● Use automated means to access, index, or store any content of our Services in

violation of these Terms.

13. Intellectual Property Rights

One Connections LLC retains all rights, title, and interest in the Services, including all related

intellectual property rights. Any modifications, enhancements, or customizations to the

Services will be the sole property of One Connections LLC

You retain all rights to data you provide through the use of our Services. However, One Connections LLC may collect, generate, and use data from your usage to improve our Services. We

will treat such data with strict confidentiality and in accordance with our Privacy Policy.

14. User-Generated Content

Users may have the opportunity to create, post, or share content, including but not limited to

custom AI receptionists and agents, through the Service (“User-Generated Content”). By

posting User-Generated Content, you grant us a non-exclusive, worldwide, royalty-free,

perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish,

translate, create derivative works from, distribute, and display such content throughout the

world in any media. You represent and warrant that you own or otherwise control all of the

rights to the User-Generated Content that you post and that the use of your content does not

violate these Terms and will not cause injury to any person or entity.

15. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is separate from these Terms,

describes how we collect, use, and disclose information about our users. We recommend

that you read our Privacy Policy thoroughly to understand our privacy practices.

16. Data Security

We implement a variety of security measures to maintain the safety of your personal

information when you enter, submit, or access your personal information. While we strive to

use commercially acceptable means to protect your Personal Data, we cannot guarantee its

absolute security due to the inherent nature of the internet. Any transmission of personal

information is at your own risk. We are not responsible for circumvention of any privacy

settings or security measures contained on the Service.

17. Confidentiality

Each party agrees to protect the other party’s proprietary information with the same standard

of care it uses to protect its own similar information but no less than reasonable care.

Proprietary information will only be used for the purpose of fulfilling obligations under this

Agreement and will not be disclosed to third parties except as required by law.

18. Service Modifications and Availability

We reserve the right to modify, suspend, or discontinue, temporarily or permanently, the

Service (or any part thereof) with or without notice at any time. You agree that One Connections LLC shall not be liable to you or to any third party for any modification, suspension, or

discontinuance of the Service. We do not guarantee that the Service will always be available

or be uninterrupted. We may suspend, withdraw, discontinue, or change all or any part of our

Service without notice. We will not be liable if, for any reason, our Service is unavailable at

any time or for any period.

19. Third-Party Links and Services

Our Service may contain links to third-party websites, advertisers, services, special offers, or

other events or activities that are not owned or controlled by One Connections LLC. We do not

endorse or assume any responsibility for any such third-party sites, information, materials,

products, or services. If you access a third-party website from the Service, you do so at your

own risk, and you understand that these Terms and our Privacy Policy do not apply to your

use of such sites.

20. User Feedback and Suggestions

Any feedback, comments, ideas, improvements, or suggestions (collectively, “Suggestions”)

provided by you to One Connections LLC regarding the Service shall remain the sole and

exclusive property of One Connections LLC. We shall be free to use, copy, modify, publish, or

redistribute the Suggestions for any purpose and in any way without any credit or any

compensation to you.

21. Compliance with Laws

You agree to comply with all applicable domestic and international laws, statutes,

ordinances, and regulations regarding your use of our Service and the Content and materials

provided therein.

22. Indemnification

You agree to indemnify, defend and hold harmless One Connections LLC and its officers,

directors, employees, agents, affiliates, successors, and assigns from and against any and

all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest,

awards, penalties, fines, costs, or expenses of whatever kind, including attorneys’ fees,

arising from or relating to your use or misuse of the Service or your breach of these Terms.

This indemnification obligation will survive the termination of these Terms and your use of

the Service.

23. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will One Connections LLC, its

affiliates, officers, directors, employees, agents, suppliers, or licensors be liable to any

person for any indirect, incidental, special, punitive, cover or consequential damages

(including, without limitation, damages for lost profits, revenue, sales, goodwill, use of

content, impact on business, business interruption, loss of anticipated savings, loss of

business opportunity) however caused, under any theory of liability, including, without

limitation, contract, tort, warranty, breach of statutory duty, negligence, or otherwise, even if

One Connections LLC has been advised as to the possibility of such damages or could have

foreseen such damages.

24. Disclaimer for AI-Powered Interactions

One Connections LLC provides an AI phone receptionist service that involves artificial

intelligence (AI) performing various tasks such as answering calls, scheduling, and

responding to queries. While we endeavor to ensure that the AI service operates as

intended, you acknowledge and agree that One Connections LLC shall not be liable for any

direct, indirect, incidental, special, consequential, or exemplary damages, including but not

limited to, damages for loss of profits, goodwill, use, data, or other intangible losses,

resulting from:

● The performance, actions, or statements made by the AI-powered receptionist;

● Any unauthorized access to or alteration of your transmissions or data;

● Any other matter relating to the Service.

This limitation of liability shall apply to the fullest extent permitted by law in the applicable

jurisdiction.

25. Representations, Warranties, and Disclaimers

Each party represents that they have the full right and authority to enter into this Agreement

and that this Agreement does not conflict with any other agreement or obligation.

You warrant that you will use our Services in compliance with all applicable laws and that the

data you provide does not infringe on any third-party rights.

One Connections LLC provides the Services on an “as-is” and “as available” basis. Except as

expressly provided in this Agreement, we disclaim all warranties, whether express or

implied, including the implied warranties of merchantability and fitness for a particular

purpose.

26. Dispute Resolution

Any disputes arising out of or relating to these Terms, the Service, or your relationship with

One Connections LLC shall be resolved by binding arbitration in accordance with the rules of

the American Arbitration Association. The arbitration shall be conducted in the English

language, in the State of Texa,, USA. The decision of the arbitrator shall be final and

binding on both parties. Notwithstanding the foregoing, either party may seek any interim or

preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect

the party’s rights or property pending the completion of arbitration.

27. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a

revision is material, we will provide at least 30 days’ notice prior to any new terms taking

effect. What constitutes a material change will be determined at our sole discretion. By

continuing to access or use our Service after those revisions become effective, you agree to

be bound by the revised terms. If you do not agree to the new terms, you are no longer

authorized to use the Service.

28. Termination

This Agreement commences on the Effective Date and will remain in effect until terminated

by either One Connections LLC in accordance with these Terms.

29. General Provisions

29.1. Notices: All notices and communications must be in writing and delivered by

recognized courier services, email, or registered mail to the addresses provided

in this Agreement.

29.2. Force Majeure: Neither party shall be liable for delays or failures in performance

resulting from causes beyond their reasonable control, including but not limited to

acts of God, labor disputes, and governmental actions.

29.3. Entire Agreement and Amendments: This Agreement constitutes the entire

agreement between the parties. Any amendments must be in writing and signed

by both parties.

29.4. Severability: If any part of this Agreement is found invalid or unenforceable,

the remainder of the Agreement will remain in effect.

29.5. Assignment and Successors: This Agreement may not be assigned without the

prior written consent of the other party, except in the case of a merger or

acquisition.

30. Contact Information

If you have any questions about these Terms, please contact us at

oneconnectionsllc@outlook.com

At One Connections LLC, we strive to provide the highest quality services and products to our customers. We want you to be completely satisfied with your purchase. However, due to the nature of our business and services, all sales are final. Please read our policy carefully before making a purchase.

1. No Refunds

All sales made on Oneconnectionsllc.com are final. We do not offer refunds or exchanges for any products or services once the transaction has been completed.

2. Chargebacks

Initiating a chargeback for any reason other than a valid and verified case of fraud is considered a violation of our terms of service. We take chargebacks very seriously and will take the following actions if a chargeback is initiated:

• Investigation: We will conduct a thorough investigation into the chargeback claim. This includes reviewing the transaction details, communication with the customer, and any other relevant information.
• Dispute: If we find the chargeback to be unjustified, we will dispute the chargeback with the customer’s bank or credit card company. We will provide all necessary evidence to support our case.
• Fees: The customer will be responsible for any fees associated with the chargeback process. This includes, but is not limited to, bank fees, legal fees, and any other costs incurred during the dispute process.
• Account Suspension: If a chargeback is initiated, the customer’s account with One Connections LLC will be immediately suspended. The account will remain suspended until the chargeback issue is resolved.
• Blacklist: Customers who initiate fraudulent chargebacks will be blacklisted from making any future purchases on Oneconnectionsllc.com.

3. Fraudulent Chargebacks

Fraudulent chargebacks are illegal and punishable by law. We will take legal action against any individual who attempts to defraud our company through the chargeback process.

4. Contact Us

If you have any questions or concerns about our no refund policy, please contact us at oneconnectionsllc@outlook.com. We are here to help and will do our best to resolve any issues you may have.

By making a purchase on Oneconnectionsllc.com, you acknowledge that you have read, understood, and agreed to this no refund policy.

Need help?

Contact us at oneconnectionsllc@outlook.com for questions related to refunds and returns.